Development Database Administrator

    • Job Tracking ID: 512912-604867
    • Job Location: San Francisco, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: February 06, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Campus Location: Mission
    • Status: Regular Full-Time
    • Department: Header: Development
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Summary:

The Development Database Administrator manages development data from the Raiser's Edge donor database, acquisition lists and other SF SPCA client databases. This results-oriented position will coordinate data for the San Francisco SPCA’s online and direct mail outreach efforts with best practices for acquisition, solicitation, gift entry, acknowledgments, and reporting. This position identifies optimal populations, channels and strategies for segmented engagement. Experience using the Raiser’s Edge to manage data for direct mail, e-mail, social media, and other platforms (both internal and third-party) will be critical for reaching and mobilizing our supporters to take action and donate.

 

Essential Duties and Functions:

Gift Processing and Data Entry (35%)

  • Manage and troubleshoot donor database, including maintenance, user accounts, global changes, gift entry, reporting, queries, and data clean-up projects with the goal of consistently timely and accurate data
  • Supervise staff for timely gift processing and acknowledgments using the Raiser’s Edge database for personalized donor correspondence and receipts
  • Manage database clean-up projects. Regularly troubleshoot the database to identify zones of error, duplication and bad records including Deceased Record Finder and NCOA
  • Build customized reports for targeted mailings and to show trends, areas of growth, and specific donor groups including lists supplied by Target Analytics and Blackbaud NXT
  • Develop and deliver clear and accurate reporting and tracking vehicles and instructions for reports, dashboards and data extracts, as needed
  • Ensure all appeals efforts are tracked, reported upon, updated in Salesforce and then used to facilitate better outreach
  • Assure timely updates to donor information based on requests received by phone, fax, postal mail, email, or through the SFSPCA website

 

Online Giving Strategy and Implementation (30%)

  • Help coordinate and implement a cutting-edge online giving strategy that promotes the San Francisco SPCA’s vision, invites high levels of supporter engagement, and encourages donations with special focus on clients using services in other departments and on building a recurring gift program
  • Manage mail and email lists of donors for direct mail and digital appeals
  • Gather and analyze departments’ constituent data to send segmented emails with rigorous A/B testing tools, tailor strategy and tactics based on this analysis

Administration (25%)

  • Supervise production of printed department materials, including letterhead, brochures, envelopes, and collateral
  • Provide coaching for the Development Assistant(s)
  • Attend and assist with special fundraising events and activities
  • Develop, deliver and provide instructions for clear, accurate and timely reports, dashboards and data extracts, as needed for weekly, monthly and quarterly gift, donor and progress reports
  • Ensure documentation and dissemination of the department’s database and mail donation handling procedures and policies
  • Work closely with colleagues to ensure online and paper giving strategies are synchronized with the overall Development pl

Administrative Support (10%)

  • Ensure compliance for monthly and annual closing of the books plus documentation necessary for financial audits and IRS regulations
  • Manage distribution of department’s incoming and outgoing mail
  • Assist with the preparation of reports, profiles, and pledge reminders
  • Assist and participate in special public and donor events
  • Maintain complete and accurate contributor files and records
  • Prepare information packets and materials for donors and other interested parties

 

Customer Service

  • Practice and encourage the humane treatment of animals
  • Provide quality customer service to donors, clients, volunteers, and staff while actively promoting our mission, services, programs and events

 

Volunteers

  • Ensure the effective use of volunteer resources and talents
  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society

 

Diversity and Inclusiveness

  • Work effectively with individuals from diverse communities and cultures.
  • Recruit and hire diverse candidates.
  • Promote culture competency.

 

Open Communication

  • Facilitate open, direct communication throughout the Society.
  • Embrace and promote the Society’s BLISS direct communication program.

 

Safety

  • Ensure a safe work environment; follow all safety guidelines and model safe work practices
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Participate in keeping the SF SPCA campus clean and well maintained

 

Physical Requirements and Work Environment:

  • Work is performed in an office setting within an animal shelter and care facility
  • Regularly sits at a computer station, can enter transactions 7 hours per day
  • Typically stands, bends, stoops, and crouches while filing documents manually
  • Frequently lifts, carries and positions supplies and records weighing up to 30 lbs as Regularly moves about the campus to coordinate work
  • Occasional weekend and evening work
  • Consistently exposed to animals and animal allergens under conditions with limited alternatives available

 

Reporting Relationships and Contacts:

  • Reports to the Annual Campaign Manager

·       Manage and troubleshoot donor database, including maintenance, user accounts, global changes, gift entry, reporting, queries, and data clean-up projects with the goal of consistently timely and accurate data

·       Supervise staff for timely gift processing and acknowledgments using the Raiser’s Edge database for personalized donor correspondence and receipts

·       Manage database clean-up projects. Regularly troubleshoot the database to identify zones of error, duplication and bad records including Deceased Record Finder and NCOA

·       Build customized reports for targeted mailings and to show trends, areas of growth, and specific donor groups including lists supplied by Target Analytics and Blackbaud NXT

·       Develop and deliver clear and accurate reporting and tracking vehicles and instructions for reports, dashboards and data extracts, as needed

·       Ensure all appeals efforts are tracked, reported upon, updated in Salesforce and then used to facilitate better outreach

·       Assure timely updates to donor information based on requests received by phone, fax, postal mail, email, or through the SFSPCA website

Education and Experience:

  • Bachelor’s Degree
  • Three years of full charge of Raiser’s Edge by Blackbaud database administration experience desired, experience with Salesforce database, basic HTML and CSS a plus
  • Ability to provide leadership and training on department use of Raiser’s Edge database
  • Excellent computer skills, including a high level of proficiency in Raiser’s Edge, Crystal Reporting, Microsoft Excel, Microsoft Word, Outlook and PowerPoint
  • High proficiency with MS Office, Outlook, Word, and especially Excel

 

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Demonstration of proficient writing and verbal communication skills consistent with donor and public expectations.
  • Demonstrated organizational skills; prioritizing and managing multiple detailed tasks.
  • Strong customer service skills and can-do attitude with an ability to remain calm in difficult situations
  • Ability to exercise complete discretion when dealing with confidential information
  • High standards of excellence and commitment to honesty and accuracy

Benefits

Salary and Benefits

The salary for this position depends on the length and breadth of experience. Eligible for full benefits package including: vacation and holiday pay, paid sick time, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, discounted veterinary care, employee discount on retail, pet supplies, dog training classes, and humane education.