Chief Veterinary Hospital Officer

    • Job Tracking ID: 512912-610403
    • Job Location: San Francisco, CA
    • Job Level: Management
    • Level of Education: Masters Degree
    • Job Type: Full-Time/Regular
    • Date Updated: February 28, 2018
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
    • Campus Location: Mission & Pacific Heights
    • Status: Regular Full-Time
    • Department: Header: Mission & Pacific Heights Hospitals
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The Chief Veterinary Hospital Officer (CVHO) is the top administrator of the SF SPCA’s two veterinary hospitals and is responsible for almost every aspect of the hospitals performance. The CVHO balances the day-to-day operations while leading strategic development for the long-term success of the hospitals. The CVHO is a key executive leadership position in the organization, helping to direct organizational strategy and taking responsibility for instilling an inclusive, inspired, and productive culture aligned with our mission and values.

Essential Duties and Functions:


  • Develop a strategic financial growth plan integrating potential new areas of service delivery and technology solutions
  • Connect the Society’s vision and values to the business and financial strategy of the hospitals
  • Create the vision and culture to combine the two campuses into one hospital system
  • Develop bold new strategies to address the unique needs of Bay Area pet guardians
  • Challenge the status quo and change procedures/protocols based on the latest research and best practices
  • Evaluate the community’s need for subsidized and/or charitable veterinary care and ensure the hospital’s continuing ability to meet the need
  • Research and anticipate trends, spot opportunities to extend access of care in a sustainable manner
  • Develop and maintain relationships with academic institutions for the purposes of research and collaboration
  • Oversee business marketing communications
  • Discover and navigate key issues, problems and opportunities into actions that achieve the hospitals goals
  • Serve as an enthusiastic, effective advocate for the Society’s mission and programs internally and throughout the community

Patient Care

  • Ensure the hospitals deliver the highest quality of patient and client care
  • Make sure the clinical needs of the hospital are met through on-going coordination with the medical teams
  • Deepen the hospital’s commitment to customer service through innovative processes and programs
  • Research and evaluate new trends in patient care; develop and recommend implementation strategies


  • Increase and maintain the financial health and stability of the hospitals
  • Develop and implement an annual budget
  • Develop, analyze and report key performance indicators
  • Provide fiscal forecasting and business development analysis
  • Ensure required compliance with local, state/federal regulations, standards and laws governing veterinary healthcare operations
  • Participate in executive team projects and initiatives including strategic planning, capital improvements, leadership development, staff and volunteer recognition and engagement

Team Development

  • Attract, develop and retain talent to ensure that people with the right skills and motivations to meet program needs are in the right place at the right time
  • Maintain and build consistent high quality leadership throughout the hospitals
  • Create a fair, professional, fun, and possibly unconventional atmosphere that connects people to the significance of their work
  • Instill a strong sense of belonging, commitment and passion in the hospital teams
  • Create an environment that embraces change and seeks to innovate and expand cost effective services to meet the Society’s goals
  • Participate and volunteer at events, including adopt-a-thons, vaccine clinics, Macy’s Holiday Windows, volunteer appreciation, donor and fundraising events
  • Develop in-depth working relationships with all members of the executive team

Customer Service

  • Practice and encourage the humane treatment of animals
    • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
    • Promote donation and giving opportunities as appropriate


  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society.


  • Ensure a safe work environment, following all safety guidelines and modeling safe work practices
  • Take immediate action to address any safety concerns that could put a staff member, volunteer client, animal, or the organization at risk
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols
  • Participate in keeping the SF SPCA campus clean and well maintained

Diversity and Inclusiveness

  • Work effectively with individuals from diverse communities and cultures
  • Successfully works with a team of colleagues who represent a diversity of work and conflict resolution styles
  • Promotes culture competency

Open Communication

  • Facilitate open, direct communication throughout the Society
  • Embrace and promote the Society’s BLISS direct communication program

Physical Requirements and Work Environment:

  • Work is performed in a shelter and veterinary setting
  • Regularly sits at a computer station and operates electronic equipment
  • Frequently lifts, carries and positions objects weighing up to 50 pounds when moving supplies and supporting events
  • Typically stands, bends, stoops and crouches while setting-up and presenting
  • Periodically moves about the campus to coordinate work
  • Exposure to disinfectant solutions when in kennel and treatment areas
  • Occasional weekend and evening work
  • Consistently exposed to animals and animal allergens under conditions with limited alternatives available

Reporting Relationships and Contacts:

  • President of SF SPCA

Education and Experience (required):

  • Master’s Degree in Business Administration (MBA), Healthcare Administration (MHA) or Medical Management (MMM)
  • Five or more years in a senior management position
  • Experience in change management

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Financial and business acumen—able to interpret and apply understanding of key performance and financial indicators to improve performance and fulfill the organizations goals
  • Experienced in change management and transformation
  • Customer and community focused, able to cultivate solutions to meet customer and community needs
  • Experience optimizing workflow processes
  • Invites innovation and technology, anticipates and welcomes emerging technologies to improve patient access and care
  • Able to communicate in clear, compelling and concise manner to meet the needs of the audience
  • Able to motivate people to do their best, embrace change and develop their talents in order to help the organization achieve its vision and mission
  • Ability to plan and align hospital operations with overall organizational goals
  • Strong project management skills, including ability to balance multiple projects, interdisciplinary teams, and complex logistical issues


Salary and Benefits

 The salary for this position depends on the length and breadth of experience. Eligible for full benefits package including: paid time off, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, pet bereavement leave, discounted veterinary care, employee discount on retail, pet supplies, dog training classes, and humane education.