The Desktop Support Specialist works as part of a team to support all end-users. The DSS also assists the IT Manager with the maintenance of servers, communication systems, copiers/printers, and conducts new-user orientations and on-going training.
Essential Duties and Functions:
- Conduct new-user IT orientations
- Support Microsoft desktop applications
- Install and manage Windows 7 based computers
- Manage various user accounts
- Setup and maintain ShoreTel Telephone system
- Assist in maintaining Windows 2008/2012 Servers
- Maintain up-to-date documentation of IT processes
- Support users by phone, e-mail, and in-person
- Provide short seminars to staff on how to use applications
- Escalate local issues to appropriate staff as needed
- Work with IT Manager on company-wide initiatives
- Maintain and manage the server backup processes
- Coordinate and execute staff relocations
- Update technical knowledge and maintain technical certifications
- Keep track of IT inventory and equipment orders
- Other duties as assigned
- Actively supports staff and volunteers and promotes technical skill development related to the advancement of our goals and mission.
- Consistently provides quality customer service.
- Ensures a safe work environment by following all safety guidelines and modeling safe work practices.
- Takes immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk.
Diversity and Inclusiveness
- Work effectively with individuals and colleagues from diverse communities and cultures.
- Facilitate open, direct communication throughout the Society.
- Embrace and promote the Society’s BLISS direct communication program.
Physical Requirements and Work Environment:
- Regularly sits at computer stations and operates electronic equipment to ensure system operations
- Frequently lifts, carries or otherwise moves and positions objects weighing up to 50 pounds when maintaining electronic hardware and setting up equipment
- Frequently crawls under desks to connect wires and move hardware
- Typically stands, bends, stoops and crouches to adjust equipment
- Regularly moves about the campus to problem solve
- Frequent weekend and evening work to ensure system operations
- Consistently exposed to animals in the workplace and animal allergens under conditions with limited alterations available
Typically 3 days a week including weekends, with some flexibility for evenings and holidays. Opportunity to pick up more shifts to cover vacations and sick days.
Reporting Relationships and Contacts:
Reports to the IT Manager