Desktop Support Specialist

    • Job Tracking ID: 512912-620707
    • Job Location: San Francisco, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: May 11, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Campus Location: Mission
    • Status: Regular Part-Time
    • Department: Header: Information Technology
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Summary:

The Desktop Support Specialist works as part of a team to support all end-users. The DSS also assists the IT Manager with the maintenance of servers, communication systems, copiers/printers, and conducts new-user orientations and on-going training.

Essential Duties and Functions:

  • Conduct new-user IT orientations
  • Support Microsoft desktop applications
  • Install and manage Windows 7 based computers
  • Manage various user accounts
  • Setup and maintain ShoreTel Telephone system
  • Assist in maintaining Windows 2008/2012 Servers
  • Maintain up-to-date documentation of IT processes
  • Support users by phone, e-mail, and in-person
  • Provide short seminars to staff on how to use applications
  • Escalate local issues to appropriate staff as needed
  • Work with IT Manager on company-wide initiatives
  • Maintain and manage the server backup processes
  • Coordinate and execute staff relocations
  • Update technical knowledge and maintain technical certifications
  • Keep track of IT inventory and equipment orders
  • Other duties as assigned

Customer Service

  • Actively supports staff and volunteers and promotes technical skill development related to the advancement of our goals and mission.
    • Consistently provides quality customer service.

Safety

  • Ensures a safe work environment by following all safety guidelines and modeling safe work practices.
    • Takes immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Open Communication

  • Facilitate open, direct communication throughout the Society.
  • Embrace and promote the Society’s BLISS direct communication program.

Physical Requirements and Work Environment:

  • Regularly sits at computer stations and operates electronic equipment to ensure system operations
  • Frequently lifts, carries or otherwise moves and positions objects weighing up to 50 pounds when maintaining electronic hardware and setting up equipment
  • Frequently crawls under desks to connect wires and move hardware
  • Typically stands, bends, stoops and crouches to adjust equipment
  • Regularly moves about the campus to problem solve
  • Frequent weekend and evening work to ensure system operations
  • Consistently exposed to animals in the workplace and animal allergens under conditions with limited alterations available

Schedule:

Typically 3 days a week including weekends, with some flexibility for evenings and holidays. Opportunity to pick up more shifts to cover vacations and sick days.

Reporting Relationships and Contacts:

Reports to the IT Manager

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Extensive experience working in a Microsoft networked environment
  • Knowledge of network administration functions.
    • Knowledge of Windows Active Directory (including DHCP, TCP/IP, DNS, and Domain Schemes is preferred but not necessary), Exchange, Antivirus, Internet Explorer and Firefox
    • Experience in supporting and troubleshooting Windows 2000/XP/Vista/Windows Server 2003
  • Demonstrated skill in diagnosing and troubleshooting computer hardware
  • Demonstrated experience installing computers, printers, peripherals, and software
  • Ability to instruct users on how to use hardware and software
  • Extensive knowledge of Microsoft Office 2003 applications
  • Experience with Adobe applications
  • Experience with small and large format printing processes
  • Good interpersonal communication skills
  • Ability to handle stressful situations in a professional, patient and friendly manner
  • Ability to communicate with technical and non- technical personnel

Benefits

Salary and Benefits: 

The starting salary for this position depends on the length and breath of experience.Part-time positions working on average 20 hours or more a week are eligible for paid time off and holiday pay, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, discounted veterinary care, employee discount on retail, pet supplies, and dog training classes.