The Program Manager, Community Medicine is a skilled manager, team builder, and program planner who is collaborative, analytic, and flexible. The Program Manager is also passionate about improving community access to affordable veterinary care. This is a newly designed position responsible for managing SF SPCA community medicine programs (Spay/Neuter Clinic, Mobile Vaccine Clinics and Navigation Center clinics, and community cats). The Program Manager works in partnership with the Community Medicine Director and Nursing Care Manager to ensure effective and smooth implementation of all community medicine work. This includes direct supervision of community medicine program coordinators and programs; collaboration with external and internal partners including outreach to underserved communities; communication internally and externally including sharing learning with other animal welfare organizations; management of reporting and data; oversight of volunteers; and partnership on overall coordination of community medicine staffing and resources.
Essential Duties and Functions:
Program and Team Management
- Oversee planning and management of community medicine clinics and outreach events, in partnership with Community Medicine Nursing Care Manager and Director
- Oversee TNR efforts with volunteers, the public, and staff
- Proactively support a community medicine team and culture where everyone feels valued and respected, and understands their role.
- Foster communication across the organization, ensuring community medicine is working effectively with all departments
- Maintain relationships with external community partners including (but not limited to) San Francisco Animal Care & Control, SF Dept of Homeless and Supportive Housing, and mobile clinic hosts.
- Monitor San Francisco shelter intake and other demographic trends to inform program strategy. Stay informed regarding local/national prevention issues and field developments.
- Organize work-load and work-flow to ensure community medicine programs operate smoothly
- Maintain a monthly dashboard with key metrics for review by leadership and the board
- Ensure community medicine data is accurate and current
- Ensure timely and complete processing of client paperwork from clinics, including invoicing and appointment scheduling, in partnership with CSR Supervisor
- Support development and management of community medicine budget that supports strategic goals
- Support development and maintenance of contracts and grant proposals
- Schedule, coordinate, and facilitate monthly team meetings and annual planning day, in partnership with Community Medicine Director and Nursing Care Manager
- Update website as needed
- Manage employee timecards and schedules in When to Work and Paylocity.
Staff Development and Management
- Coach and supervise staff to ensure achievement of goals. This includes hiring, training, on-boarding, coaching, performance reviews and regular feedback.
- Proactively develop staff through teaching, mentoring and training.
- Embrace change; seek to innovate.
- Provide courteous, accurate and informative customer service for clients, volunteers, and staff while actively promoting our mission, values, programs and events
- Follow up on and resolve client and public complaints and questions
- Promote donation and giving opportunities as appropriate
- Practice and encourage the humane treatment of animals
- Oversee recruitment and training of community medicine volunteers, in coordination with Volunteer Services
- Work cooperatively with volunteers and recognize the talent and commitment they bring
- Coordinate projects for volunteers based on need
- Ensure a safe work environment; follow all safety guidelines and model safe practices
- Take immediate action to address safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
- Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Participate in keeping the SF SPCA campus clean and well maintained
Diversity and Inclusiveness
- Work effectively with individuals from diverse communities and cultures
- Recruit and hire diverse candidates
- Promote cultural competency
- Facilitate open, direct communication
- Embrace and promote the BLISS direct communication program
Physical Requirements and Work Environment:
- Work is performed in shelter/animal hospital setting and outdoors
- Regularly sits at a computer station and operates electronic equipment
- Frequent bending, reaching, kneeling, climbing stairs, walking and standing on feet while performing job functions
- Exposure to disinfectant solutions when cleaning
- Occasional lifting of up to 50 pounds with reasonable accommodations
- Consistent exposure to animals and animal allergens
- Tetanus and rabies (pre-exposure) inoculations are required or must be waived
- Available to work weekends and evenings as needed
Reporting Relationships and Contacts:
- Reports to: Medical Director, Prevention Programs
- Direct reports: Community Cares Program Coordinators
- Regularly collaborates with: Nursing Care Manager, CSR Supervisor, Shelter Medicine Director, Development and Marketing teams