Veterinary Behavior Technician

    • Job Tracking ID: 512912-625460
    • Job Location: San Francisco, CA
    • Job Level: Mid Career (2+ years)
    • Job Type: Part-Time/Regular
    • Date Updated: September 20, 2018
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
    • Campus Location: Mission
    • Status: Regular Part-Time
    • Department: Header: Behavior Resources
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Under the guidance of a board certified veterinary behaviorist, the Veterinary Behavior Technician supports the provision of medical care and assists with the administration of behavior services to patients at the Hospital department. This unique opportunity combines existing veterinary technician and behavior skills with the veterinary principles of behavior modification in order to provide a comprehensive behavior therapy for privately owned animals.

Essential Duties and Functions:

Veterinary Behavior Care

  • Assist with the initial collection of patient medical and behavior history
  • Create patient records by collecting and reviewing existing behavior and medical history and writing treatment plans as requested by a veterinarian
  • Monitor the health of hospitalized patients and notify a veterinarian if symptoms may warrant attention
  • Triage cases according to medical and behavioral needs
  • Assist with the collection of basic diagnostic tests such as, but not limited to, fecal floatation, skin scrapes, heartworm test, FeLV/FIV tests, etc.
  • Assist with the performance of venipuncture, x-rays, laboratory tests and drug and fluid calculations as ordered by the veterinary staff
  • Assist with intramuscular and subcutaneous injections
  • Administer medications to animals as directed by staff veterinarians; perform medication and fluid calculations as necessary
  • Assist with client product demonstrations and fitting of behavior resources and supplies, discuss behavioral treatment plans
  • Follow veterinary care protocols for animals in the SF SPCA Animal Hospital and Shelter- including medical, behavior and general care protocols for the health and well-being of the animals; individually and as a herd
  • Comply with all laws pertaining to controlled substances
  • Participate in medical/behavior hospital rounds as directed by the staff veterinarian
  • Understand standard veterinary terminology, procedures and animal health issues
  • Facilitate good working relationships through teamwork and collaboration with intake, adoptions shelter medicine and volunteers.
  • Work with Behaviorist and Manager to plan and implement treatment plans
  • Work with Volunteer Services to train and oversee volunteers
  • Maintain and update online behavior resources
  • Create and teach behavior and handling curriculum for staff, volunteer, and public

Administrative Duties

  • Pre-appointment communications with behavior clients.
  • Ensure incoming behavior clients receive and complete behavior admission forms and submit them in timely fashion.
  • Admit and release animals in a responsive, courteous, tactful and safe manner to both internal and external clients
  • Inform clients of any pertinent medical information regarding animal care and communicate release instructions
  • Manage client progress through regular communication and/or follow-up appointments
  • Create and assist clients with behavior modification treatment plans
  • Assist with training staff and volunteers on behavior protocols and procedures
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
  • Promote donation and giving opportunities as appropriate


  • Ensure a safe work environment by following all safety guidelines and modeling safe work practices
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk


  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures

Open Communication

  • Facilitate open, direct communication throughout the Society.
  • Embrace and promote the Society’s BLISS direct communication program.

Reporting Relationships and Contacts:

  • Reports to Manager of Behavior Resources

Physical Requirements and Work Environment:

  • Work is performed in a shelter/animal hospital setting
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients
  • Regular sitting at a computer workstation 2 -4 hrs per day to input patient data
  • Regularly moves about the campus to coordinate work
  • Exposure to disinfectant solutions when in kennel & treatment areas
  • Subject to animal bites and scratches while handling animals
  • Repeated lifting and carrying of animals weighing up to 50 pounds
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available
  • Tetanus and rabies (pre-exposure) inoculations are required or must be waived

Education and Experience:

  • Graduate from an accredited veterinary technology program
  • Licensed Registered Veterinary Technician or equivalent
  • Minimum 5 years experience as a RVT or LVT
  • Behavior related continuing education within past 3 years (30hrs+ preferred)

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Excellent verbal and written communication, attention to detail, and organizational skills
  • Knowledge of basic dog and cat physiology, anatomy, and behavior as it relates to understanding the general health of animals.
  • Ability to understand and communicate pertinent medical information with colleagues and clients
  • Experience acquiring patient history and tracking patient data
  • Proactive and eager to take on additional responsibilities
  • Demonstrated reliability to maintain confidentiality
  • Exceptional customer service skills and professionalism
  • Excellent computer skills and mastery of veterinary software
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained pets
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place
  • Self-motivated and able to initiate and complete tasks


Salary and Benefits:

The starting salary for this position depends on the depth and breadth of experience. Eligible for benefits package including: vacation and holiday pay, paid sick time, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, discounted veterinary care, employee discount on retail, pet supplies, and dog training classes.