The Hospital Medical Director - Mission Campus is responsible for optimizing the quality of veterinary services provided at the San Francisco SPCA hospitals. Reporting to the Vice President of Veterinary Services, this role will supervise the Associate Veterinarian staff. This position requires a highly motivated, clinically skilled and compassionate veterinarian who will lead and manage a highly skilled team. The role will assist the Campus Leadership Team to cultivate an outstanding client experience, foster communication among departments, and create an engaging and motivating work environment for veterinary team members and for all hospital staff. The Hospital Medical Director is a key role in translating the SF SPCA Values to improve overall Hospital quality and performance.
San Francisco SPCA operates two full-functioning veterinary hospitals, one in the Mission District and one in the Pacific Heights District. Both hospitals provide general practice, emergency services, surgery, dental, and diagnostics. Additionally, the Pac Heights campus provides one of the only 24/7 emergency services in the area. Supported by a full team of Registered Veterinary Technicians and Client Service Representatives, the SF SPCA veterinary team sees over 55,000 visits per year between the two campuses. As a non-profit, the SF SPCA proudly provides veterinary services to all members of the community, including those who are in need of financial assistance.
Essential Duties and Functions:
- Work to align veterinarian practices towards the most effective, highest quality of care standards.
- Establish processes to ensure ongoing veterinary staff competency.
- Provide supervision and coaching for veterinary staff.
- Represent the hospital and patient care interests with broader SF SPCA planning efforts.
- Lead veterinary staff meetings to ensure operational alignment of all veterinarians.
- Conduct regular staff meetings and participate in management meetings
- Act as a liaison with other departments
Veterinary Medical Care and Clinical Quality
- Lead the development and implementation of veterinary medical and client care protocols for animals in the Hospital and establish medical and general care protocols for the health and well-being of the animals
- Ensure sound veterinary medical practices; set standards of care
- Accomplished and competent in general surgery; orthopedic experience a plus.
- Provide veterinary care for shelter animals and owned patients
- Maintain client relationships
- Monitor and ensure compliance with all laws pertaining to controlled drugs
- Enhance professional knowledge and skills
- Participate in daily medical rounds
- Collaborates with Shelter Medicine, and the Spay Neuter Clinic to ensure seamless patient care, and to improve quality outcomes for adopted patients
Operational Effectiveness and Client Experience
- Support performance improvement initiatives for the hospital
- Interact regularly with Nursing leadership, Client Services leadership, and Client Contact Center leadership to ensure efficient and effective patient care processes for hospital services
- Collaborate with all SPCA programs to optimize the client experience, including transitions from adoption to the hospital
- Ensure a customer service focus among all veterinarians
- Interact tactfully towards resolution with clients if a complaint arises
Administrative and Fiscal Responsibilities
- Partner with leaders from each campus to provide management and direction of the Veterinary Hospital, including recommendations for staffing and budgeting
- Ensure responsible administration of Financial Assistance programs
- Work to ensure processes for appropriate charge capture for hospital services
- Participate in strategic planning, goal setting and implementation of the organization’s vision map
- Collaborate with administrative staff to ensure proper collection of data
- Train, supervise and coach Hospital Veterinarians
- Cultivate an environment of mutual respect
- Monitor, direct, and evaluate employee performance
- Develop staff through teaching, mentoring and training
- Keep staff informed on latest relevant medical techniques and information and encourage stimulating interchange of medical knowledge
Client and Community Services
- Ensure a culture of excellence in client service, helping to create a relationship-centered practice
- Collaborate with other organizational departments to ensure a seamless client experience
- Investigate and respond to medical concerns and complaints internally and externally and report results
- Collaborate with the CVHO, Hospital VP and Nursing Care Director on the development of new programs and services
- Provide internal and external community veterinary education
- Works cooperatively with all volunteers and recognizes the talent and commitment they bring to the Society
- Ensure a safe work environment by following all safety guidelines and modeling safe work practices.
- Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk
- Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Participate in keeping the SF SPCA campus clean and well maintained.
Diversity and Inclusiveness
- Works effectively with individuals from diverse communities and cultures
- Successfully works with a team of colleagues who represent a diversity of work and conflict resolution styles
- Facilitate open, direct communication throughout the Society
- Embrace and promote the Society’s BLISS direct communication program
- Ensure decisions, policies and procedures are effectively communicated
- Facilitate good working relationships through teamwork and collaboration
- Maintain effective communication with staff through daily contact in scheduled meetings, daily medical rounds, informally or in writing as needed to coordinate and direct medical functions of the Veterinary Hospital
Physical Requirements and Work Environment:
- Regular sitting at computer stations and operation of electronic equipment
- Regular standing, bending, stooping and crouching while seeing patients
- Frequent lifting and carrying of animals weighing up to 50 pounds
- Frequent exposure to animals under stress
- Consistent exposure to animals in the workplace and animal allergens under conditions with limited alternatives available
Reporting Relationships and Contacts: