Veterinary Assistant- Feline Wellness Center

    • Job Tracking ID: 512912-705980
    • Job Location: San Francisco, CA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 04, 2019
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Campus Location: Pacific Heights
    • Status: Regular Full-Time
    • Department: Header: Pacific Heights Hospital
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Our Feline Wellness Center is located on the lower level of the San Francisco SPCA Pacific Heights Campus. This tranquil, calming space provides a less stressful experience for our feline patients receiving general care. This feline-friendly environment is a unique clinic, free of the noise and stress of a typical veterinary hospital waiting room.


As a Veterinary Assistant/Registered Veterinary Technician, you will assist our specialty Feline Veterinarians through the entirety of patient exams, from greeting clients as they enter the Feline Wellness Center, to providing gentle support with geriatric felines during annual exams, to giving vaccines to newly adopted kittens. Because most exams and treatments happen in the exam room with the patient’s loving owners nearby, we ensure our feline friends are well taken care of while alleviating fear, anxiety, and stress. In this position, you will be supporting our doctors and technician team by creating a positive, low-stress atmosphere for our patients, as well as, our clients.

Essential Duties and Functions:

Veterinary Medical Care

  • Assist Veterinarians during exams by using gentle restraint techniques, performing treatments, and dispensing medications in the SF SPCA’s Feline Wellness Center
  • Work with a close-knit team of technicians, doctors, and affiliated staff
  • Follow examinations from start to finish, reinforcing the Veterinary health team and patient/client bond
  • Provide thorough, detailed, and compassionate patient care while providing excellent client services for owners
  • Knowledge of safe and gentle patient handling, animal physiology, medical math, medical terminology
  • Perform venipuncture, cystocentesis, injections, diagnostic imaging as directed by the Veterinarian
  • Performing laboratory work such as running In-House Labwork and preparing samples to send out
  • Follow veterinary care protocols for animals in the SF SPCA Animal Hospital - including medical, behavior and general care protocols for the health and well-being of the animals; individually and as a herd
  • Comply with all laws pertaining to controlled substances
  • Understand standard veterinary terminology, procedures, and animal health issues
  • Facilitate good working relationships through teamwork and collaboration in order to provide the best patient care

Administrative Duties

  • Ensures the Feline Wellness Center always has a welcoming atmosphere through excellent customer service and communication with both clients and staff
  • Maintain and create patient records by documenting treatments, examinations, and test results on computerized patient charts and other medical records
  • Participate in regular staff meetings

Client and Community Service

  • Admit and release animals from the Hospital in a responsive, courteous, and tactful manner to both internal and external clients
  • Inform clients of any pertinent medical information regarding animal care - communicate release instructions
  • Practice and encourage the humane treatment of animals
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
  • Promote donation and giving opportunities as appropriate


  • Works cooperatively with all volunteers and recognizes the talent and commitment they bring to the Society


  • Ensures a safe work environment, following all safety guidelines and modeling safe work practices
  • Takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Participate in keeping the SF SPCA campus clean and well maintained.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Reporting Relationships and Contacts:

  • Reports to the Nursing Care Director- Pacific Heights Campus.

Physical Requirements and Work Environment:

  • Work is performed in a shelter/animal hospital setting
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients
  • Regular sitting at a computer workstation 4-6 hrs per day to input patient data
  • Regularly moves about the campus to coordinate work
  • Exposure to disinfectant solutions when in kennel & treatment areas
  • Subject to animal bites and scratches while handling animals
  • Repeated lifting and carrying of animals weighing up to 50 pounds
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available
  • Tetanus and rabies (pre-exposure) inoculations are required or must be waived

Education and Experience:

  • Experience working as a veterinary assistant or equivalent preferred
  • Two years of college coursework with an emphasis on animal-related science or completion of a veterinary technician training program a plus. Qualifying work experience will be considered as an alternative.
  • Registered Veterinary Technician in the state of California a plus.

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Experience with humane animal handling and restraint techniques of healthy, ill, and feral animals
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained pets
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place
  • Computer literate and able to master veterinary software as applicable to clinic operations
  • Knowledge of basic dog and cat physiology, anatomy, and behavior as it relates to understanding the general health of animals.
  • Ability to understand and communicate pertinent medical information with colleagues and clients
  • Self-motivated and able to initiate and complete tasks


Salary and Benefits:

The starting salary for this position depends on the depth and breadth of experience. Regular, full-time positions are eligible for benefits package including: paid time off, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, discounted veterinary care, employee discount on retail, and pet supplies.

The SF SPCA is an Equal Opportunity Employer and welcomes applications from individuals who contribute to our diversity. We are an at-will employer and conduct pre-employment background checks and drug screening. This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.