Client Contact Center Associate

    • Job Tracking ID: 512912-706739
    • Job Location: San Francisco, CA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 10, 2019
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Campus Location: Mission
    • Status: Regular Full-Time
    • Department: Header: Client Contact Center
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Client Contact Center Associates provide quality service for clients of the San Francisco SPCA, including our hospital, adoption center, and multiple program areas. This position is responsible for facilitating the administrative needs of our medical staff, and customer service needs of our clients. Applicants bilingual in English and Spanish, Cantonese/Mandarin are encouraged to apply.

Essential Duties and Functions:

General Duties

  • Provide courteous and informative customer service for hospital and adoption calls, as well as directing calls to appropriate departments
  • Meticulously perform general clerical duties and data entry
  • Provide appropriate information to the public about the SF SPCA hospital and shelter
  • Maintain daily hospital schedule ensuring appointments are booked accurately
  • Practice and encourage the humane treatment of animals
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
  • Promote donation and giving opportunities as appropriate


  • Ensures a safe work environment by following all safety guidelines and modeling safe work practices
  • Takes immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk
  • Maintains a clean, healthy, and sanitary work area; Follows all pest and rodent control protocols; Participates in keeping the SF SPCA campus clean and well maintained

Diversity and Inclusiveness

  • Work effectively with individuals from diverse communities and cultures


  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society

Open Communication

  • Facilitate open, direct communication throughout the Society.
  • Embrace and promote the Society’s BLISS direct communication program.

Physical Requirements and Work Environment:

  • Work is performed in an office/cubicle setting
  • Regular sitting at a computer workstation 8-10 hours per day to input data
  • Heavy telephone use, 8 to 10 hours per day
  • Must be available to work weekends
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available

Reporting Relationships and Contacts:

Reports to the Director of Client Experience

Education and Experience:

  • High School diploma or equivalent
  • Minimum one year professional experience in a fast paced, customer service, or call center environment
  • Bi-lingual in Spanish, Cantonese, or Mandarin
  • Experience in animal welfare and veterinary medicine preferred

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Strong computer skills including; word processing, spreadsheets and ability to master veterinary software as applicable to the Hospital and the Shelter Medical Clinic
  • Outstanding written and verbal communication skills
  • Flexibility, adaptability and a strong work ethic
  • Professional attitude and appearance
  • Comfortable working in the shelter & veterinary environment and willing to accommodate animals in the work place
  • Bilingual in English and Spanish or Cantonese/Mandarin


Salary and Benefits:

The starting hourly wage is $18. Full-time positions are eligible for paid time off and holiday pay, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, discounted veterinary care, employee discount on retail, pet supplies, and dog training classes. 

The SF SPCA is an Equal Opportunity Employer and welcomes applications from individuals who contribute to our diversity. We are an at-will employer and conduct pre-employment background checks and drug screening. This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.